Contact & Grievance Redressal

Email is our primary and preferred channel for every kind of request. It gives both of us a written record, which matters most when money, scores, or personal data are involved.

• Support email (fastest): quiz@skollar.club — monitored daily; first reply within 2 business days, and same-day around the quiz window.
• WhatsApp support: a dedicated WhatsApp help line goes live before paid registration opens — the number will appear here and on the registration page. Until then, email is the fastest route.
• Phone: [Contact Number] — published here once the organizing entity is formally set up.
• Website: quiz.skollar.club

If you write to us from the same email address you registered with, we can verify and resolve your request much faster. Please do not share passwords, OTPs, or full payment-card numbers in any message — we will never ask for them.

We aim to be quick, and quicker still around the competition date. As a guide:

• General questions: first reply within 2 business days.
• During the quiz window (one format per day across 10–13 August 2026) and the days that follow: we monitor the inbox closely and try to respond to time-sensitive issues the same day.
• Refund, payment, and prize queries: first reply within 2 business days; see the timelines in the grievance section below for full resolution.

These are targets, not guarantees, and they may stretch during very high volume. If you have not heard from us in a reasonable time, it is completely fair to nudge us — reply to your original email so the full thread stays together.

A few details up front usually save a round of back-and-forth. Where it applies, please tell us:

• The email address you used to register.
• The format involved (Global, Global Junior, India, or India Junior) — registrations and prize pools are per-format, so this matters.
• Your registration or order reference / payment ID, if you have one.
• For payment issues: the amount, currency (USD or INR), and which processor you used (PayPal for Global, Razorpay or PayU for India).
• A clear description of the problem, and what outcome you are hoping for.
• Screenshots or attachments, if they help explain what happened.

The more specific you are, the faster we can help — but if you are not sure of these details, write to us anyway and we will work it out together.

In keeping with applicable grievance-redressal requirements, we name a point of contact for formal complaints:

• Grievance Officer: [Grievance Officer Name]
• Email: [Grievance Officer Email] (until then, please use quiz@skollar.club and mark your message "Grievance")
• Phone: [Contact Number]
• Address: [Registered Address]
• Organizing entity: [Organizer Legal Name]

A "grievance" includes complaints about content, conduct, data handling, payments, or any aspect of the competition you believe was handled unfairly. You do not need a lawyer or any special format to raise one — a plain-language email is enough.

If your first contact with support did not resolve things, here is how to escalate and what we commit to:

1. Step 1 — Support: email quiz@skollar.club. Most questions are settled here.
2. Step 2 — Formal grievance: if you are not satisfied, reply to the same thread and ask to escalate to the Grievance Officer, or email the officer directly once those details are published.

Our service targets for a formal grievance are:

• Acknowledgement within 48 hours of receiving your complaint, with a reference for tracking.
• Resolution within 30 days of acknowledgement. Some matters — such as payment reversals that depend on a third-party processor or bank — may take longer, in which case we will tell you why and give you a realistic timeline.

Throughout, we will keep you updated rather than leaving you guessing. If a resolution is genuinely outside our control, we will say so plainly and point you to the right next step.

Money questions deserve clear answers. Your refund eligibility depends on the registration window you registered in — Early Bird (register by 23 June 2026 for a 100% guaranteed refund, whether or not you win) or Standard (24 June – 31 July 2026, non-refundable). The full rules, conditions, and processing times live in our policy.

• Read first: the Refund & Cancellation Policy.
• Payments are handled by the processor — PayPal (Global) or Razorpay / PayU (India). We do not store your full card details.
• Prizes are disbursed within roughly 30 days — via PayPal or international bank transfer for Global formats, and via NEFT / IMPS bank transfer for India formats.

For a specific refund, payment, or prize-disbursal request, email quiz@skollar.club with your registration reference and payment ID, and we will look into it.

You have rights over the personal data we hold about you — and exercising them should be straightforward. In running the quiz we typically collect your name, email, phone (optional), age or grade, country or region, payment metadata (handled by the processor), your quiz responses and scores, and basic device and usage data.

To request access to your data, a correction, deletion, or to ask how your information is used, email quiz@skollar.club with the subject "Data Request". We may need to verify your identity before acting, to protect your account.

For the full picture of what we collect, why, how long we keep it, and how we aim to align with applicable data-protection and information-technology law, please read our Privacy Policy.

If you feel a consumer issue has not been resolved to your satisfaction through the steps above, you have rights under applicable consumer-protection law. We would always prefer to sort things out with you directly first — but you are entitled to use these channels at any time.

• National Consumer Helpline: dial 1915, or file a complaint via the official portal at consumerhelpline.gov.in.
• You may also approach the appropriate Consumer Disputes Redressal Commission under the Act.

Mentioning these options is part of being upfront — not a sign we expect to need them. Our goal is to make the redressal steps on this page enough.

Want to sponsor a format, host a school or campus cohort, or write about the Skollar Quiz 2026? We would love to hear from you.

• Partnerships, sponsorships & schools: email quiz@skollar.club with the subject "Partnership".
• Press & media: email quiz@skollar.club with the subject "Press", and we will route it to the right person.

We will reply with accurate, on-the-record details — and we will not share statistics or claims we cannot back up.

The Skollar Quiz 2026 is governed by the laws of India, with courts at [City], India having jurisdiction — even though participants join from around the world. We have written our policies to respect international participants while operating from an Indian legal base.

We aim to align with the applicable statutes, rules, and regulations referenced across these documents, governing data protection, information technology, and consumer rights, as may be in force and amended from time to time. We do not claim any formal certification or audited compliance status; where our practices are still maturing, we will say so honestly.