Contact & Grievance Redressal

Tell us what is going on and we will pick it up. If you are signed in, your request becomes a tracked item with its own reference, and you can read our replies and add to it at any time.

The form is the fastest route, because it lands in the queue we work from. These channels reach us too:

• Email: quiz@skollar.club — one inbox for every kind of request, including grievances. Use this if you cannot use the form, or if you need to send attachments.
• Help articles: support.skollar.club/skollar/quiz — plain-language answers on registering, paying, exam day, certificates, results and prizes. Worth a look before you write; it is often faster.
• Website: quiz.skollar.club

If you write to us from the same email address you registered with, we can verify and resolve your request much faster. Please do not share passwords, OTPs, or full payment-card numbers in any message — we will never ask for them.

One thing our social channels are not is a support route — a message sent there cannot be verified against your registration or tracked with a reference. They are, however, the quickest place to see what we have announced.

Announcements go up on Instagram (opens in a new tab) and LinkedIn (opens in a new tab).

We would rather tell you what is certain than promise a clock we do not control. Here is the honest split:

• Straight away, automatically: send the form while signed in and you get a reference and a confirmation email the moment it lands. That is the acknowledgement, and it does not depend on anyone being at a desk.
• Then a person reads it. We aim to reply within a couple of working days, and sooner for anything time-critical — a problem while your paper is open, or an appeal. That is an aim, not a guarantee, and it can stretch when volumes are high.
• Around the quiz window (one format per day across 11–14 November 2026) and the days that follow, we watch the queue much more closely.

If you have not heard from us in a reasonable time, it is completely fair to nudge us — reply to the confirmation email so the full thread stays together, and quote your reference.

The form asks for most of this. Where it applies, please also tell us:

• The email address you used to register, if it is different from the one you gave us.
• The format involved (Skollar Global Quiz 2026, Skollar Global Junior Quiz 2026, Skollar India Quiz 2026, or Skollar India Junior Quiz 2026) — registrations and prize pools are per-format, so this matters.
• Your registration or order reference / payment ID, if you have one.
• For payment issues: the amount, currency (US dollars or rupees), and which processor you used (Razorpay for India, or PayPal).
• A clear description of the problem, and what outcome you are hoping for.
• Screenshots or files, if they help explain what happened — send those by email, in reply to your confirmation, so they stay attached to the same request.

The more specific you are, the faster we can help — but if you are not sure of these details, write to us anyway and we will work it out together.

In keeping with applicable grievance-redressal requirements, we provide a dedicated channel for formal complaints:

• Grievance channel: Skollar Quiz Grievance Cell
• How to raise one: use the form above and choose the topic that fits, or email quiz@skollar.club and mark your message "Grievance". Either way it is logged with a reference and worked from the same queue.
• Acknowledgement: immediate and automatic when you use the form while signed in — the reference in your confirmation email is your proof it was received.

A "grievance" includes complaints about content, conduct, data handling, payments, or any aspect of the competition you believe was handled unfairly. You do not need a lawyer or any special format to raise one — plain language is enough.

If your first contact with support did not resolve things, here is how to escalate and what we aim for:

1. Step 1 — Support: send the form above, or email quiz@skollar.club. Most questions are settled here.
2. Step 2 — Formal grievance: if you are not satisfied, reply on the same thread and ask to escalate to the Grievance Officer, or email the officer directly once those details are published. Quote your reference so nothing is re-explained.

On a formal grievance:

• Receipt is logged automatically, with a reference you can quote. Nothing depends on us remembering to acknowledge it.
• We aim to close it within 24 hours on working days. Some matters — such as payment reversals that depend on a third-party processor or bank — take longer, and where that happens we will tell you why rather than let the clock run out quietly.

Throughout, we will keep you updated rather than leaving you guessing. If a resolution is genuinely outside our control, we will say so plainly and point you to the right next step.

Need help with a payment or refund? Check your Dashboard for your registration and your Koins page for your refund amount and status. Refund offers add Koins to your personal Kashflow account rather than return money to your card. Earlier registrations keep their original benefits. Our team can help if a payment or refund is still pending.

Check your chosen format’s offer before paying. If it does not load, try again; your existing registration stays unchanged.

The launch offer does not replace benefits you already have. Contact Support if your refund is missing or the amount looks wrong.

• Read first: the Fee, Cancellation & Withdrawal Policy.
• Payments use Razorpay in India, including for Global formats, or PayPal outside India. We do not store your full card details.
• Cash prizes — crediting into the winner's Kashflow account as Koins or Sikka starts on 16 November 2026, with each winner credited once their photo ID is verified; the balance is spendable across Skollar and Kariant straight away.
• Sending money to your bank — only eligible, unspent amounts can be withdrawn after their withdrawal date and the required checks. Purchased and promotional Koins cannot be withdrawn. Check the FAQ and refund policy for the steps. Bank processing times vary.
• Cancelling — check your Dashboard for the deadline and refund details before confirming. Cancellation does not automatically return money to your card or give you a second refund. Contact Support with your registration reference if you are unsure.

For a specific payment, refund, or prize question — including a duplicate or mistaken charge — send the form above with "Payment, refund or prize" selected, and give us your registration reference and payment ID.

You have rights over the personal data we hold about you — and exercising them should be straightforward. In running the quiz we typically collect your name, email, phone (optional), age or grade, country or region, payment metadata (handled by the processor), your quiz responses and scores, and basic device and usage data.

To request access to your data, a correction, deletion, or to ask how your information is used, send the form above with "Privacy or my personal data" selected, or email quiz@skollar.club with the subject "Data Request". We may need to verify your identity before acting, to protect your account.

For the full picture of what we collect, why, how long we keep it, and how we aim to align with applicable data-protection and information-technology law, please read our Privacy Policy.

If something has not been resolved to your satisfaction through the steps above, escalate it to us directly: email quiz@skollar.club with Grievance in the subject line. It is routed to the person responsible for resolving it rather than back into the general queue.

Tell us what happened, what you would like done, and include your registration ID or payment reference if the issue involves money. We aim to acknowledge and close every grievance within 24 hours on working days.

Want to sponsor a format, host a school or campus cohort, or write about the Skollar Quiz 2026? We would love to hear from you.

• Partnerships, sponsorships & schools: email quiz@skollar.club with the subject "Partnership".
• Press & media: email quiz@skollar.club with the subject "Press", and we will route it to the right person.

We will reply with accurate, on-the-record details — and we will not share statistics or claims we cannot back up.

The Skollar Quiz 2026 is governed by the laws of India, with the competent courts in India having jurisdiction — even though participants join from around the world. We have written our policies to respect international participants while operating from an Indian legal base.

We aim to align with the applicable statutes, rules, and regulations referenced across these documents, governing data protection, information technology, and consumer rights, as may be in force and amended from time to time. We do not claim any formal certification or audited compliance status; where our practices are still maturing, we will say so honestly.